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Staff Presence & Counter Coverage Tracking

Ensure the Right Staff Is at the Right Counter

Monitor staff presence and counter coverage in real time using AI‑powered video intelligence to prevent service gaps and improve customer experience.

Why Staff Coverage Gaps Impact Service Quality

Lack of real‑time visibility into staff presence leads to unattended counters, longer queues, and poor customer experience.

Unattended or Under‑Staffed Counters

Counters may remain unmanned during peak hours due to shift gaps, breaks, or miscommunication.

No Real‑Time Visibility for Managers

Store or branch managers are often unaware of coverage issues until customers complain.

Mismatch Between Footfall and Staffing

Staff deployment does not always align with real‑time customer demand.

Turn Camera Feeds Into Service Coverage Intelligence

Mikshi AI analyzes live camera feeds at service counters to detect staff presence and availability. Coverage data is centrally analyzed and presented through dashboards, alerts, and reports—enabling proactive staff management and consistent service levels across locations.

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Real‑Time Staff Presence Monitoring: Know which counters are attended, unattended, or under‑staffed at any moment.

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Instant Coverage Alerts: Get notified when a counter remains unattended beyond a defined time threshold.

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Centralized Coverage Analytics: Track staff presence patterns across counters, shifts, and locations.

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Multi‑Location Service Visibility: Monitor counter coverage across multiple stores or branches from one platform.

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How Mikshi AI Works

Optimize logistics with real-time safety intelligence.
Prevent incidents, ensure compliance, and boost performance.

Camera Streams

Live video feeds from cameras covering service counters are securely captured.

AI Inference (On-Prem or Cloud)

AI models analyze video feeds to detect staff presence at counters.

Coverage Event Detection

Counter coverage and unattended events are detected and logged.

Unified Application & IoT Actions

Coverage insights are displayed on dashboards, trigger alerts, and are included in performance reports.

Measurable Improvements in Service Operations

One platform delivering smart decisions across the organization

Up to 30–45%

Reduction in Unattended Counter Time

Real‑time alerts ensure faster response to coverage gaps.

20–35%

Reduction in Customer Wait Time

Proper counter coverage improves service throughput during peak hours.

Up to 80%

Consistent staff availability leads to smoother service experiences.

Heatmaps reveal which displays perform well and which need redesign.

Up to 80%

Better Staff Planning & Accountability

Data‑driven insights help optimize staffing schedules and shift allocation.

Deliver Consistent Service at Every Counter

Ensure proper staff presence and eliminate service gaps using AI‑powered video intelligence.

Request a Demo

Deployment & Integration

One platform delivering smart decisions across the organization

Works With Existing Cameras

No additional sensors or wearable devices required.

Flexible Deployment Models

On‑premise, cloud, or hybrid deployment based on IT policies.

Easy Counter Configuration

Define counters, service desks, or help points visually.

Scales Across Locations

Easily deploy across multiple retail stores, branches, or facilities.

Industries We Serve

Supporting businesses across manufacturing, retail, logistics, and more.
Flexible, scalable AI built to fit your industry needs.

Smart City (Transport & Venues)

Protect public transit hubs and city squares by detecting unattended bags instantly, supporting anti-terror protocols for immediate assessment.

Healthcare

Ensure hospital safety by detecting unidentified bags in crowded waiting rooms, preventing panic and maintaining clear evacuation routes.

Education

Safeguard students by monitoring corridors and assembly halls for suspicious packages, allowing security to quickly identify and isolate threats.

Retail (Malls)

Enhance shopper safety by monitoring food courts for abandoned luggage, managing security threats without disrupting the shopping experience.

BFSI (Banking & ATMs)

Protect bank branches and ATM lobbies by detecting bags left behind, distinguishing between lost property and potential security threats.

Corporate

Secure corporate lobbies and mailrooms by flagging unattended items left by visitors. Mitigate security risks by ensuring no object is left unowned in sensitive facility areas.

FAQs

Find the answers you need

Billing counters, customer service desks, bank tellers, help desks, and registration counters.

No. It focuses on presence at counters, not personal productivity tracking.

Yes. Thresholds can be configured based on time, counter type, or service priority.

Yes. It complements queue length and wait‑time monitoring for end‑to‑end service optimization.

Video can be processed on‑premise or in the cloud, depending on deployment preference.

Deliver Consistent Service at Every Counter

Ensure proper staff presence and eliminate service gaps using AI‑powered video intelligence.

Request a Demo

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