Home Use cases

Queue Length & Wait Time Monitoring

Reduce Wait Times and Improve Customer Experience

Monitor queue length and customer wait times in real time using AI‑powered video intelligence to improve service efficiency and customer satisfaction.

Why Long Queues Hurt Customer Experience

Unmanaged queues lead to customer frustration, staff overload, and lost revenue opportunities.

No Real‑Time Visibility Into Queue Build‑Up

Managers often realize queues are too long only after customer complaints or visible congestion.

Inconsistent Staffing at Counters

Without live queue data, staff allocation does not match peak demand periods.

Customer Drop‑Off Due to Long Wait Times

Excessive waiting leads to abandoned purchases, negative reviews, and reduced loyalty.

Turn Camera Feeds Into Queue Intelligence

Mikshi AI analyzes live camera feeds at billing counters, service desks, or checkpoints to monitor queue length and estimate wait times. All insights are centrally analyzed and presented through dashboards, alerts, and reports—enabling proactive queue management across locations.

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Centralized Queue Analytics: Track queue length, wait times, and peak periods across counters and locations.

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Real‑Time Queue Alerts: Instantly notify staff when queues exceed defined thresholds.

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Automated Performance Reports: Generate reports on average wait times, peak hours, and service efficiency.

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Multi‑Location Visibility: Monitor queues across multiple stores, branches, or facilities from one platform.

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How Mikshi AI Works

Optimize logistics with real-time safety intelligence.
Prevent incidents, ensure compliance, and boost performance.

Camera Streams

Live video feeds from cameras covering checkout counters or service areas are securely captured.

AI Inference (On-Prem or Cloud)

AI models analyze video feeds in real time to estimate queue length and wait time.

Queue Event Detection

Queue thresholds and wait‑time events are detected and logged.

Unified Application & IoT Actions

Insights are displayed on dashboards, trigger alerts, and are included in reports.

Measurable Improvements in Service Efficiency

One platform delivering smart decisions across the organization

Reduction in Customer Wait Time

Proactive alerts help address congestion before queues grow too long.

Improved Customer Satisfaction Scores

Shorter waits lead to better in‑store and service experience.

Better Staff Utilization During Peak Hours

Data‑driven insights enable smarter counter staffing and load balancing.

Higher Conversion and Throughput

Faster service reduces walk‑outs and improves transaction completion.

Create a Safer Learning Environment

Monitor and manage campus crowding using AI‑powered video intelligence for safer educational spaces.

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Deployment & Integration

One platform delivering smart decisions across the organization

Works With Existing Cameras

No need for sensors, tokens, or hardware upgrades.

Flexible Deployment Models

On‑premise, cloud, or hybrid deployment based on IT policies.

Easy Counter & Zone Configuration

Define queues for billing desks, service counters, or checkpoints.

Scales Across Locations

Easily deploy across multiple stores, branches, or facilities.

Industries We Serve

Supporting businesses across manufacturing, retail, logistics, and more.
Flexible, scalable AI built to fit your industry needs.

Retail & Supermarkets

Reducing "Cart Abandonment." If a customer waits too long, they leave the goods and walk out.

Banking & Financial Services

Managing branch traffic to ensure high-net-worth clients aren't waiting behind general enquiries.

QSR (Quick Service Restaurants)

Fast food is about speed. Monitoring "Order-to-Delivery" times in drive-thrus and counters is critical for franchise compliance.

Healthcare (Hospitals/Clinics)

Managing patient flow in OPD registration and Triage areas to prioritize critical cases.

Theme Parks & Museums

Managing long entry lines to improve visitor satisfaction scores.

Construction

Monitoring excavators and dump trucks to keep ground workers safe.

FAQs

Find the answers you need

Checkout counters, customer service desks, bank tellers, OPD registration desks, and ticket counters.

Yes. Thresholds can be configured by time, counter, or location.

No. It measures queue length and wait time, not individual identities.

Yes. Queue data from multiple sites can be monitored centrally.

Video can be processed on‑premise or in the cloud, depending on deployment preference.

Deliver Faster Service and Happier Customers

Use AI‑powered queue monitoring to reduce wait times and optimize service operations.

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